Introduction

TX Travel is the first and largest Travel Franchise in Indonesia, established since 2004. In less than 5 years, we already have more than 100 outlets in prime and strategic location spreaded in 35 cities

Our hotel reservation system enable us to provide instant confirmation with online room availability for hotels in over 730 cities worldwide

Voucher will be issued with individual office's name.

By using this system, we are able to serve our valued customers better and offer them reliable and competitive rates not only for worldwide hotel bookings, but also for airport transfer and sightseeing tour with instant confirmation

Offering over 18,960 hotels worldwide in 73 countries with instant confirmation. Also available Transfer, Sightseeing and Tours package.

Promotion

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Terms & Conditions

Credit

A Travel Agent with an established credit facility ("Credit") will be provided with access to our room allotments to receive instant confirmations. To obtain Credit facilities, we would require a cash deposit or a bank guarantee (issued by an internationally recognized bank) or a letter of undertaking to be given to have a credit facility for the value of the deposit or bank guarantee will be established between both parties. The Travel Agent will be provided with a login ID, password and company code. The Travel Agent will be responsible for maintaining and monitoring the activities of all their users as you will be responsible for all bookings, payments and cancellation penalties incurred by all users.

Cancellation Deadline & Payments

Cancellation Deadline
For Credit bookings we will provide a Travel Agent with a cancellation deadline for the particular hotel booking the Travel Agent has purchased from us. To avoid cancellation penalties, the hotel booking should be cancelled before 12:00 noon local time of the Travel Agent. For example, a Travel Agent in Hong Kong should cancel the travel component booked in Singapore before 12:00 noon Hong Kong time. When a hotel booking is cancelled before the cancellation deadline, the status of the booking will be changed to "Cancel Confirm" and the Travel Agent will receive an email from us confirming that the travel component has been cancelled without penalty. If a booking is cancelled after the cancellation deadline has lapsed, the status of the booking will be changed to "Cancel Charge" and an email will be sent to the Travel Agent confirming receipt of the cancellation request. When a Travel Agent makes a booking within the Cancellation Deadline, the payment for the booking is guaranteed by the Travel Agent. If the Travel Agent subsequently cancels this booking, the status of the booking will be changed to "Cancel Charge". A cancellation penalty may apply if the booking has already been confirmed and the status has not yet been updated by us and the Travel Agent cancels the booking even before the status has been updated. If we are unable to confirm the hotel booking, then the status will be changed to "Not Confirm". Details of the cancellation penalty if any will be advised in writing within 6 working days.

Payments

1. A Travel Agent with a Credit Line will have access to view its credit limit and balance under "My Credit" after login.

2. If Credit payments are not made as detailed in the paragraph entitled "Credit" above or the Travel Agent's credit limit has been exceeded, the online booking facility will be automatically suspended. To re-activate the account payment should be made or our finance department should be contacted.

Cash

A Travel Agent who does not have Credit facilities will not be provided with the online availability and will only be able to book only as "Room on request" provided the request is outside the cancellation deadline. If the required hotel is available, a confirmation will be sent to the customer with a "Due Date for Payment". The Travel Agent will be provided with a login ID, password and user name to make bookings on request. The Travel Agent will be responsible for maintaining and monitoring the activities of all their users as the relevant Travel Agent will be responsible for all bookings, payments before due dates and cancellation penalties incurred by all users.

Due Dates & Payments for Cash transaction Agent

Due Dates
1. Where we confirm a booking to a Travel Agent without credit facilities we will process the booking and provide a Due Date for Payment along with the invoiced amount payable at the time of confirmation.

Payments

1. Payment must be made by cash, a bank draft or bank transfer in the currency of the invoice.

2. If payment is not received by us on or before 12:00 noon local time of the Travel Agent on the Due Date for Payment, the respective hotel booking will be automatically cancelled without penalty.

3. If proof of payment is received by us prior to 12:00 noon, local time of the Travel Agent, the booking will be reconfirmed and finalized.

4. If payment is made by a bank transfer, we would require a copy of the bank transfer details to be faxed along with a copy of the SWIFT message report prior to 12:00 noon, local time of the Travel Agent.

Rates & Currencies

1. All rates quoted are net and non-commissionable, inclusive of all taxes and service charges.

2. Rates are quoted in SGD Dollars. The Travel Agent is also given a choice of receiving the rates as follows:
- Hong Kong Dollars
- US Dollars
- Thai Baht
- Malaysia Ringgit
- Euro Dollars
- Australian Dollars

The confirmation will be sent to the Travel Agent in the respective currency agreed and the invoice will be in the same currency. A statement of account will always be in SGD Dollars or US Dollars.

Booking Procedures

1. A maximum of 5 rooms and up to a maximum of 21 days per stay can be booked online. Bookings for travel components above 10 days will always be "On Request" and will be processed manually.

2. Hotels are classified as 5 star, 4 star, 3 star, 2 star and 1 star. The classification is provided to us by the supplier of the hotel and we endeavor to validate and authenticate this information. We cannot be held responsible for wrong and inaccurate information provided to us. Images, descriptions and a list of amenities/facilities are also provided and this information is obtained from the supplier of the hotel.

3. The number of guests on the booking must equate to the room type, e.g.: Single–1 Guest, Double or Twin–2 Guests, Triple - 3 Guests and Quad–4 Guests. Extra beds for adults and children can also be requested. Therefore, the total number of guests cannot exceed the number of beds requested.
If children are being booked, the child age must be specified and may be booked as Child Share with or without extra bed. Most hotels permit a maximum of 2 adults and 1 child less than 12 years to share a room with or without an extra bed.

4. Rates for hotels and apartments quoted per room, per night and may be as INCLUDE BREAKFAST or ROOM ONLY:
The additional meals can been booked by clicking on the relevant "lunch" or "dinner" button. The rates are quoted per meal, per person and are net, non-commissionable and inclusive of taxes and service charges.

Amendments & Cancellations

1. Amendments and cancellations can be made without any cancellation charges prior to the cancellation deadline/due date.

2. Any request for amendments or cancellation after the cancellation deadline/due date may attract cancellation penalties. Cancellation charges vary from supplier to supplier and can range from a minimum of 1 night stay to full charges for the entire stay. For bookings made during peak periods, trade fair periods, resorts, Euro Disney etc. will normally attract full cancellation penalties.

3. When booking is amended or cancelled, we will notify you within 6 working days of any amendment or cancellation charges.

4. The reason for providing you with the cancellation deadline or due date is to protect you from any cancellation charges and to alert your attention to make the amendment or cancellation before the cancellation deadline or due date.

Refunds

1. Refund requests will only be processed if received in writing within 30 days from the date the travel component was to be provided.

2. Refund requests for partially utilized services will not be processed unless we receive written proof from the service provider that the guest has not utilized all the services in full as specified on our final confirmation and that a refund will apply to the un-utilized services. Any refund for reduction or shorten of stay or service made upon or after your guest arrival or check in will be subject to individual hotel or agent policy.

3. Refund requests for fully un-utilized services will be processed once we receive the written request. Refunds are subject to receiving confirmation from our supplier. The refundable amount provided by the supplier is final including cases when no refund is applicable.

4. We require a period of 21 days to process any refund requests. No claims would be entertained after a refund is processed.

Liability

Descriptions
The descriptions of hotels contained on our website are provided to us by suppliers and passed on by us in good faith. We do not check or inspect the facilities or services. We accept no liability for the accuracy of hotel descriptions or details nor do we accept liability for any loss incurred by a Travel Agent in relying on the descriptions.

Onward Sales
Our contract for the sale of hotel accommodation is with the Travel Agent. A Consumer purchasing hotel accommodation contracted with the Travel Agent and not us ("Onward Sale"). The Onward Sale of services is the responsibility of the Travel Agent. We do not accept any liability for Onward Sales to a Consumer nor do we accept liability for anything which may go wrong with a hotel booking. We are not responsible or liable for any dispute between the Travel Agent and a Consumer arising from the Onward Sale of a hotel booking by the Travel Agent to a Consumer. If any claim is made against us following an Onward Sale by a Agent, that Travel Agent will indemnify us against all losses, fees, expenses and costs arising as a result of that claim. We are not liable to indemnify a Travel Agent other than in relation to any personal injury or death caused by our negligence. In particular we are not liable to indemnify a Travel Agent against any negligence, failing, fault or omission on the part of any supplier, owner or controller of any hotel booking.

Law and Jurisdiction
This contract and any matters arising from it shall be subject to law and exclusive jurisdiction of Singapore.

Bank Account Details

Payment Currency Bank Account Details

Introduction

Promotion

Terms & Conditions

Credit

Cancellation Deadline & Payments

Payments

Cash

Due Dates & Payments for Cash transaction Agent

Payments

Rates & Currencies

Booking Procedures

Amendments & Cancellations

Refunds

Liability

Bank Account Details

TX TRAVEL - HEAD OFFICE

Customer service officer : Ms. Isti